Shipping & Returns
We're proud to use 100% compostable mailer bags and cardboard boxes. Please compost the bags in your home compost bin, or in your local industrial bin!
Please note, we do not ship paper invoices or packing slips with our domestic parcels, we send them to you digitally after you place your order. We try our best to use less paper (especially non-recycled paper) wherever we can. If you do require a paper invoice to be shipped with your parcel, please leave a comment in the comment field when placing your order. An invoice must be sent with international orders for customs.
All international shipments may be charged a VAT or customs duty fee on arrival. This is a charge from your Government, not from us. The fee depends on your country's importing laws. Some countries have a duty-free threshold, so not all shipments will incur a duty fee. Please check your Government's customs website to find out more.
Please allow up to 3 days for Plantfed Mama Herbs to be shipped as we make all supplements in-house and are made-to-order. This is to ensure your herbs are the freshest that they can be.
International Standard Shipping takes approx 1 - 3 weeks, please expect delays due to covid.
DHL International Express Shipping takes approx 6 - 10 business days to be delivered.
Standard Shipping: AU$5.00 flat-rate for herbs or $9 flat-rate for books (free shipping for orders over AU$100.00)
Standard Shipping: AU$12.00 flat-rate (free shipping for orders over AU$150.00)
DHL Express Shipping: AU$20.00 flat-rate (free shipping for orders over AU$200.00)
Standard Shipping: AU$15.99 flat-rate (free shipping for orders over AU$150.00)
DHL Express Shipping: AU$25.00 flat-rate (free shipping for orders over AU$220.00)
Rest of the World
Standard Shipping: AU$19.99 flat-rate (free shipping for orders over AU$200.00)
DHL Express Shipping: $35.00 flat-rate (free shipping for orders over AU$250.00)
If you choose to pay via PayPal eCheque, we will ship your order once the eCheque has cleared.
We use courier and postal services.
If for any reason, you are unhappy with your purchase decision, simply return your unopened herbs. Please email email@example.com with the return details and we will issue you with a return authorisation. Please do not send any parcels to us, without notifying us first. All sales items are final. No return or exchange on sale items. The return address:
PO Box 779
NARRABEEN NSW 2101
If you would like to exchange your item and can't see it being available online, please contact firstname.lastname@example.org to make sure we have the desired item in stock.
No returns or exchanges on sale items.
We do not accept returns or exchanges if the customer has bought their item from a third party and not from our online store or from our stockists. This includes eBay, Gumtree, Newspaper classifieds or any third party not selling on behalf of PLANTFED MAMA.